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184 Main Collins Street | West Victoria 8007
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Protecting You at Home and Work

Our COVID-19 Protocols

Service Master of Lake Shore is an essential business uniquely positioned to serve Chicago and the suburbs during the COVID-19 pandemic. Our procedures are carefully developed to address your health concerns. Our strict work protocols are designed to protect you as well as our technicians in residential and commercial settings.

COVID-19 Protocols for Cleaning & Restoration Services

✓ Data-Driven Procedures – We monitor all information released by OSHA, the CDC and EPA on a daily basis. Using their data, we ensure that our procedures are in full compliance with all regulations and recommendations.

✓ Company-Wide Testing – Each day, we interview our employees about their current health status. We ask about their families at home who might show possible COVID-19 symptoms. We also test temperatures daily. These protocols apply to headquarter staff, team managers and field technicians.

✓ PPE and Hygiene Requirements – Before each job, our technicians practice stringent personal hygiene including hand sanitizing. All team members suit up with personal protection equipment and CDC-approved face masks and gloves.

✓ Field Equipment Sanitation – Our technicians clean, sanitize and disinfect equipment before and after each service call. They’re also industry-trained in addressing any equipment contamination issues that might arise on the job site.

✓ Client Communication Protocols – We respectfully ask for the most current information available about the health of everyone at your home or business. Your answers enable us to serve you as safely as possible.

✓ Client PPE Recommendations – Its our policy to ask everyone who resides or works on the premises to wear face masks while our technicians are on the job. We also ask that everyone practices the same strict social distancing that we follow during our service calls.

✓ Job-Site Disinfecting – From cleanup to final detailing, restoration jobs can take several days. In these cases, our teams disinfect all surfaces and touch points at the end of each workday. They also disinfect any equipment left on-site.

✓ Digital Communication – Whenever possible, our staff communicates with you via texts, emails and phone calls. Communicating through digital channels lets us safely update you on our job progress.

We’re Working Hard to Keep You Safe

We understand your concerns during these difficult times. Please know that we handle every job with strict protocols addressing the health issues associated with COVID-19. When you need our restoration services, we’re here for you.

Feel free to call for more information about our COVID-19 protocols: 312-707-8597


Are seniors in my home or those with underlying conditions safe during your service call?

Our rigorous protocols are designed to address your concerns. Please note that we always ask about the health of everyone on the premises before scheduling your service call.

What should I do if I don’t have a face mask to wear when your technicians arrive for my service call?

Take advantage of online resources that offer simple tutorials for making COVID-19 face masks. Several Chicago news outlets feature easy patterns and instructions for making masks from fabrics found in your home.

Do I have to contact my insurance company about fire or water damages during the COVID-19 pandemic?

Yes. Insurance companies expect you to promptly report fire or water damage. Delays could have a negative effect on your claim. Our staff can help you navigate process.

Get Help Now

(312) 707-8597


Our office is located in downtown Chicago, IL just west of Millennium Park, nearby Willis Tower and Magnificent Mile. We provide 24 hour emergency fire and water damage cleanup to all of Chicagoland including Lincoln Park, Logan Square, Gold Coast, Lake View, Magnificent Mile and Little Village. We also provide a variety of specialty cleaning services.